WHY QUEUE VEHICLE VALETING TERMS & CONDITIONS

 

Why Queue Vehicle Valeting are an independent professional business.

Please read our terms & conditions carefully as by booking a service with us, you agree to these terms and conditions.

 

DEPOSITS
For new and existing clients a non-refundable deposit may be requested on any appointment booked with us.  If you are an existing client who has previously cancelled an appointment, we will require a deposit on all bookings.  For appointments which require a deposit, we will initially make a provisional booking in our schedule.  We will then require your deposit payment at least 8 weeks prior (or immediately if booking date is within 8 weeks) of your chosen date to make a firm booking in our schedule.  For all car or motorhome detailing we will require a deposit of £50 per day.  For waxing, machine polishing, coatings, scratch removal and headlight restoration work we will require a deposit of between 25-50% of the job value or £50, whichever is the greater.  The percentage will be advised on an individual basis and detailed on your quotation for your work.

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RE-SCHEDULED APPOINTMENTS
If you need to re-schedule your appointment, you will need to advise us at least 8 weeks before your appointment date and prior to paying the requested deposit.  Once received, deposit payments cannot be transferred to a new date and you will lose your original deposit and will need to pay another deposit for your re-scheduled date.

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CANCELLATIONS
If you need to cancel your appointment you will lose your deposit payment.  If you cancel within 48 hours of your booking, you will be liable for 50% of the job value.  If you cancel on the same day as your booking, you will be liable for the full value of your booked services.
 

PAYMENT METHODS

We accept payment by cash or bank transfer.  We will accept payment by cheque for deposit payments only.  All payments are due on the day of completion of our services.  An invoice will be provided upon request.

 

CALL OUT PREMIUM

Out of hours and Sunday appointments will carry a surcharge of which will be advised when booking.

 

UNSUITABLE WEATHER CONDITIONS

We carry out valet services all year round, but on some occasions the weather prevents us from pursuing our normal duties.  In this event, if you have an undercover area or suitable space in your garage, we may still be able to valet your vehicle.  We also have a professional pop up valeting gazebo which can be used for valets carried out within 10 miles of Pocklington and your valet/service equates to at least 4 hours work.  Insufficient space or strong winds may hinder the use of our gazebo, so we would agree with you in advance if this would be a suitable option.  If a sheltered work area or our gazebo is not an option, then weather conditions may regrettably force us to postpone and re-schedule your appointment.

 

CONTENTS OF YOUR VEHICLE

If you have booked a valet service, please make sure your vehicle is in a reasonable condition by removing excess items/rubbish from the interior and boot area.  Additional time we need to spend removing excess items/rubbish means we have less overall time to valet your vehicle.

 

DAMAGES

We will not be held responsible for any damage to your vehicle arising from loose fittings and trims or faulty parts.  Please ensure you make us aware of any potential problems before we start the valet.

 

PHOTOGRAPHS

We may take photos of your vehicle for use on our website or social media blogs etc.  Please be assured, we always blot out number plates before posting.  If you would prefer not to have your vehicle photographed, please let us know before we start your valet.

 

 

Correct as of October 2021